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List of All Services Offered By Prime Medic

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List of All Services Offered By Prime Medic

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List of All Services Offered By Prime Medic

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Frequently Asked Questions

Some common questions asked by you

Prime Medic is an online telehealth platform in Australia that connects patients with AHPRA-registered doctors for secure consultations. We provide services such as online GP consultations, medical certificates, specialist referrals, and consultations, which may result in prescriptions if clinically appropriate, all accessible from the comfort of your home.
Most telehealth consultations with Prime Medic are privately billed and not covered by Medicare. If any service is eligible for Medicare, this will be clearly indicated before booking.
Prime Medic's online GP services are only provided to patients physically located in Australia at the time of consultation, in line with telehealth regulations.
Yes, you can use Prime Medic's telehealth consultations if you are located in Australia. However, non-citizens may not be eligible for Medicare rebates.
GP consultations are available 7 days a week, with same-day or next-day appointments usually possible depending on availability
All of our services are covered by medicare tends to availability (Terms & Condition Apply). For those who have private insurance or don't have a medicare card, they can also book via credit / debit card. For more details call our helpline or talk to our support agent on chat.
Yes, you can cancel or reschedule your consultation according to our cancellation policy. Refund eligibility will be shown during booking.
While our doctors are available throughout the week, 24/7 availability is not guaranteed and depends on consultation demand and scheduling.
Prescriptions may be offered if deemed clinically appropriate following a telehealth consultation. A prescription is not guaranteed.
Where clinically appropriate, doctors may prescribe medications following a consultation. However, we do not prescribe Schedule 8 controlled drugs or medications prohibited from telehealth prescribing.
Your telehealth prescription can be sent electronically to your preferred pharmacy or delivered through a partner pharmacy.
Prime Medic consultations are private services, but the cost of prescribed medications depends on your pharmacy and PBS (Pharmaceutical Benefits Scheme) eligibility.
No, not even if they have been prescribed by your doctor before.
  • Book a telehealth consultation with a Prime Medic doctor.
  • The doctor will review your case.
  • Following your consultation, and if clinically necessary, the doctor may issue a prescription or certificate.
  • Collect your concerns after doctor approves.
We accept all major credit cards and debit cards for online payments.
No, not for prescriptions that have been shipped. However, if, after reviewing your questionnaire, the doctor needs to meet you in person, you will receive a full refund.
Yes, all online prescriptions are issued by AHPRA-registered doctors only if considered clinically necessary.

Disclaimer:All telehealth consultations and outcomes, including prescriptions, certificates or referrals, are based solely on clinical appropriateness as determined by an AHPRA-registered healthcare practitioner. Prime Medic does not guarantee the provision of any therapeutic good or service.

Yes, our doctors may issue online medical certificates for work or study after a telehealth consultation if clinically appropriate.
Each digital medical certificate includes a unique reference number that can be verified on our Check Certificate Validity page
Yes, we may provide GP specialist referrals online after a proper medical review. We also offer repeat specialist referrals if you need to revisit a specialist for ongoing care if clinically appropriate.
Yes. We use encrypted platforms and follow strict Australian privacy laws to protect your personal health information.
Yes, Prime Medic offers same-day online GP appointments where available. Appointment slots are updated in real time on our booking page
Yes, a carer's medical certificate online can be issued after a telehealth consultation, if clinically appropriate.
Our GPs can assess and assist with non-urgent medical issues and may provide prescriptions, certificates, or referrals if clinically appropriate.
Please note: Online consultations are not suitable for medical emergencies. All services are subject to the doctor's clinical assessment and decision
You can request a repeat specialist referral online if you have previously visited a specialist and require a new referral. A GP will review your request during a telehealth consultation.