Frequently Asked Questions
Prime Medic is an online healthcare platform that gives patients the ability to access medical advice and to receive Repeat PrimeScript by email. To access our service, patients must first create an account by signing up. From here, you will have full access to the services we provide, including an online, face to face video consultation with a doctor from our team. This is designed to provide convenience and peace of mind to millions of patients across Australia. We understand that it is not always possible for you to go to your local doctor's surgery, and we believe that this should not mean that you have to miss out on the care you need. With our accessible online platform, you don't have to.
Yes, we do have some doctors who are able to bulk bill patients (Appointments may be limited). Please call us or speak to the support agent for more details.
No, it is unlawful for us to offer our online consultations to patients who are not currently within Australia. This is the case even if you are a full Australian citizen.
Yes. Our service is offered to everyone in Australia, regardless of citizenship or visa type. As long as you are in Australia at the time of the consultation, you can use our online service.
Our service is available around the clock, every day, any time in the year.
All of our services are covered by medicare tends to availability (Terms & Condition Apply). For those who have private insurance or don't have a medicare card, they can also book via credit / debit card. For more details call our helpline or talk to our support agent on chat.
No. Appointments are paid for at the point of booking, and you must be sure that you can make the appointment before you book. However, in the unlikely event that the cancellation is made by Prime Medic, you will be refunded. This will happen if; The doctor is late or misses the appointment; The doctor decides that a video consultation is not suitable for your purposes. We are unable to match you with a doctor at your desired time.
Yes, in almost every case. However, in very rare cases, the doctor you need may have been called away, or incapacitated at your appointed time. In these cases, your appointment will be refunded. After this, you can decide whether you want to re-book or if you would prefer to visit your local doctor.
Yes, through our PrimeScript program. However, we don't issue new prescriptions to patients. Instead, we are licensed to offer continuations or repeat prescriptions on drugs that have been previously prescribed. Take a look at the prescriptions section below to find out more.
Prime Medic can refill prescriptions, but only for medications that have been prescribed for you before. This is known as PrimeScript. To use this service, you must first complete an online questionnaire. We will then get your results reviewed by a registered doctor and, if you have been successful, notify you within 24 hours. Bear in mind that you may need to be contacted for more information.
Your prescription will be sent to your chosen pharmacy and then pharmacy will dispense you the medicines. This option is cheaper and immediate, provided it is already stocked by the pharmacy.
We provide PrimeScript on Medicare Bulked Billed tends to availability (Terms & Condition Apply). However, if you are a PBS card holder, you may be entitled to receive discounted rates on your prescription. Not all medications that we prescribe are covered by PBS.
No, not even if they have been prescribed by your doctor before. For prescriptions of controlled substances, please consult your local doctor in person.
The order process begins with registration to an account with Prime Medic. This needs to be done only once. From here, simply select your medication, answer our questionnaire from anywhere is Australia, and then pay for the prescription.
We accept all major credit cards and debit cards for online payments.
No, not for prescriptions that have been shipped. However, if, after reviewing your questionnaire, the doctor needs to meet you in person, you will receive a full refund.